Building a Culture of Inclusivity: Effective Internal Communication for Diversity, Equity and Inclusion

Diversity, equality and inclusion (DEI) have never been so important in organizations and yet many feel inadequately prepared. In this guide, the authors combine their expert knowledge to provide a practical approach to bridge this skills and knowledge gap for those delivering Internal Communications.

Navigating DEI language can be difficult, but Building a Culture of Inclusivity will help Internal Communication professionals, HR and business leaders engage employees in driving culture change to ensure everyone feels valued and like they belong. This book provides a roadmap to manage tangible change consistently throughout the year and techniques that avoid inauthenticity. It also explains how to identify and move away from performative tokenistic actions and biases to help develop effective deliverables that help every colleague in their organization feel included.

This book offers support for conversations with leaders to help them drive the diversity agenda and understand the importance of cultivating a culture of inclusivity across their workforce through their internal communications. Inherently practical, Building a Culture of Inclusivity provides case studies of exemplar DEI communications, exercises for self-assessment and templates to complete to identify goals and strategies. Written by two experienced Internal Communication Professionals, this book will help you understand how to construct and sustain an inclusive workplace where progress leads to results.

Priya Bates, an award-winning professional communicator, is President and owner of Inner Strength Communication and co-host of the Leader Like Me podcast. Based in Toronto, Canada, she is an accredited Business Communicator (ABC) and was one of the first Certified Strategic Communication Management Professionals (SCMP) globally.

Advita Patel is the director of CommsRebel and co-host of an award-winning podcast, CalmEdgedRebels and A Leader Like Me. Based in Manchester, UK, she is a Chartered PR practitioner and a Fellow of CIPR. In 2020 she was named one of the top 100 Asian British entrepreneurs.