Transforming the B2B Customer Journey: Increase Leads, Maximize Conversion Rates and Build Loyalty

Boost lead generation, improve pipeline conversion and build loyalty with clients using this guide to designing a successful end-to-end B2B marketing buyer journey.

Changes in B2B buying have heralded a new age of B2B marketing. Transforming the B2B Buyer Journey offers a new way of thinking that accommodates the many nuances in buyer behaviour. It provides a step-by-step guide to mapping the buyer journey, aligning channels, metrics and tactics according to their needs at each stage. The framework shows how to get more value out of brand investments, choosing and using technology and how to gauge return on investment. It also shows how to develop marketing as a real lever for business growth and how to reengineer marketing’s relationship with sales.

Written by a highly experienced and award-winning Chief Marketing Officer, as well as containing case studies and examples from organizations including PwC, Accenture, EY, Salesforce, ServiceNow and NCR, it features tips and templates as well as common pitfalls to avoid.

This is an essential resource for ambitious B2B marketing professionals looking to achieve the competitive edge and change the traditional marketing relationship with buyers.

Antonia Wade is the global CMO of PwC. She was previously CMO at Capita and has also led the global and European marketing teams at Thomson Reuters/Refinitiv and served as Marketing Director at Accenture. Based in London, UK, she is on the boards for ITSMA and Propolis and is a mentor for the Marketing Academy scholarship program. A regular conference speaker, she is a judge of numerous marketing awards - including leading the WARC award for B2B marketing effectiveness - and has been ranked by Marketing Week as a Top 100 Marketer.