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Managing the Guest Experience in Hospitality
This book is organized around the 14 Service Principles with a chapter dedicated to each. The most... more |
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Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENC... more |
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餐旅服務業管理
【餐旅服務業管理】(Managing the Guest Experience in Hospitality)一書是作者Robert C. Ford與Cherrill P. Heaton結合理論與實務所完成的一本專業書籍,探討觀光、旅館...... more |