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"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-up... more
"Chip Bell’s unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone...... more
Excellence Awards Finalist Add a Little Sparkle to Your Service In his newest book on innovative service, bestselling author Chip...... more
Sprinkles, by bestselling author Chip R. Bell. This amazing little book is full of compelling stories, breathtaking insights...... more
tumultuous organizations. This new edition has been thoroughly revised and updated. Chip Bell and Marshall Goldsmith place...... more
This latest edition of the classic Managers as Mentors is a rapid-fire read that guides leaders in h... more
You may have your industry s most prolific product or service in the marketplace, but your customers... more
cash machines but as collaborators. Chip Bell and John Patterson analyze this service revolution and provide a tested...... more
Chip Bell and Heather Shea tell you how to create and maintain truly great partnerships. Using examples drawn from the...... more
Astute managers and entrepreneurs already know that customer loyalty is a necessity for profitable b... more