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在當今競爭性日趨激烈的全球市場中,消費者對產品和服務品質提昇的要求愈來愈高;不過相反地,他們想付的錢卻不見得愈來愈多。要滿足顧客的需求,就必須持續改進組織內各項商業活動,把著眼點完全放在顧客身上。 ... more
This book is of interest for students of mathematics or of neighboring subjects like physics, engine... more
Dr. Dale Caldwell, in this groundbreaking book, shares the stories of some of the most extraordinary people who have...... more
"Intelligent Influence In Baseball is a novel concept that goes beyond statistics and anecdotes and ... more
Successful Nonverbal Communication: Principles and Applications demonstrates how knowledge of nonver... more
Conoce a Fiona, Ronan y su perrito Murphy Ellos conocen el secreto de la oraci n y milagros especial... more
Parents and families, teachers and community leaders have a serious responsibility for the children ... more
This volume contains the must reads for a depth of understanding about organization change. Each of ... more
This book is about hunting and hunters -- a fundamental but understudied aspect of Canadian history,... more