博客來-作者-Leonard A. Shepherd

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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

外文書 , Heskett James L./ Sasser Jr./ Schleisinger Leonard A./ Shepherd W. Earl Wayne (NRT) , Ingram , 出版日期: 2015-09-14

優惠價: 1520 元

The service sector has grown to become 80% of the US economy, yet it s poised for a revolution in personalization, big...... more

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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

外文書 , Heskett James/ Sasser Leonard A./ Shepherd W. Earl/ Schleisinger Wayne (NRT) , Ingram , 出版日期: 2015-09-14

優惠價: 950 元

The service sector has grown to become 80% of the US economy, yet it s poised for a revolution in personalization, big...... more

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