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Systems, Software and Services Process Improvement: 21st European Conference, Eurospi 2014, Luxembourg, June 25-27, 2014. Proceedings
This volume constitutes the refereed proceedings of the 21st EuroSPI conference, held in Luxembourg,... more |
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ITSM Process Assessment Supporting ITIL: Using TIPA to Assess and Improve Your Processes With ISO 15504 and Prepare for ISO 2000
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