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A Nearly Normal Family
Review recommends M.T. Edvardsson’s A Nearly Normal Family and lauds it as a "page-turner" that forces the reader to confront...... more |
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Values-Based Service for Sustainable Business: Lessons from IKEA
The role of values in developing and managing service companies has been under researched in the exi... more |
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The Palgrave Handbook of Service Management
This handbook provides an innovative, thorough overview of service management. It draws together an ... more |
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The Vision Zero Handbook: Theory, Technology and Management for a Zero Casualty Policy
This open access handbook provides a comprehensive treatment of Vision Zero, an innovative policy on... more |
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The Palgrave Handbook of Service Management
This handbook provides an innovative, thorough overview of service management. It draws together an ... more |
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Business Transformation for a Sustainable Future
Interconnecting the concepts of sustainability, innovation and transformation, this book explains ho... more |
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Involving Customers in New Service Development
This book deals with how companies can involve customers or users in order to learn with them in the... more |
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The Woman Inside
M. T. Edvardsson, The Woman Inside. Bill Olsson, recently widowed, is desperate to provide for his daughter, Sally...... more |
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The Woman Inside
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The Woman Inside
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The Woman Inside
M. T. Edvardsson, The Woman Inside. Bill Olsson, recently widowed, is desperate to provide for his daughter, Sally...... more |
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A Nearly Normal Family
Review recommends M.T. Edvardsson’s A Nearly Normal Family and lauds it as a "page-turner" that forces the reader to confront...... more |
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A Nearly Normal Family
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A Nearly Normal Family
Review recommends M.T. Edvardsson’s A Nearly Normal Family and lauds it as a "page-turner" that forces the reader to confront...... more |
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A Nearly Normal Family
New York Times Book Review recommends M.T. Edvardsson s A Nearly Normal Family and lauds it as a page-turner that...... more |
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Una historia casi verdadera/ An Almost-True Story
Cuatro amigos y alumnos de un curso de Escritura Creativa en la universidad. Un asesinato sin cad ve... more |
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Legends in Marketing
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Values-Based Service for Sustainable Business: Lessons from IKEA
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Involving Customers in New Service Development
This book deals with how companies can involve customers or users in order to learn with them in the... more |
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New Service Development and Innovation in the New Economy
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Service Quality: Multidisciplinary and Multinational Perspectives
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