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    Library Service Design: A Lita Guide to Holistic Assessment, Insight, and Improvement

    Library Service Design: A Lita Guide to Holistic Assessment, Insight, and Improvement

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    Service design is a holistic, co-creative, and user-centered approach to understanding user behavior... more
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    Library Service Design: A Lita Guide to Holistic Assessment, Insight, and Improvement

    Library Service Design: A Lita Guide to Holistic Assessment, Insight, and Improvement

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    Service design is a holistic, co-creative, and user-centered approach to understanding user behavior... more
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    Getting Started in Service Design: A How-to-Do-It Manual for Librarians

    Getting Started in Service Design: A How-to-Do-It Manual for Librarians

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