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    Winning on Purpose: The Unbeatable Strategy of Loving Customers

    Winning on Purpose: The Unbeatable Strategy of Loving Customers

    • 優惠價: 73 折, 832
    The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

    The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

    • 優惠價: 1330

    In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to...... more

    The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

    The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

    • 優惠價: 1139

    In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to...... more

    忠誠效應:企業獲得利潤的基石

    忠誠效應:企業獲得利潤的基石

    • 優惠價: 9 折, 468

    ★ 商業週刊(Business Weekly)、紐約時報(The New York Times) 好評推薦! ★ 金融時報(Financial Times)、太陽哨兵(Sun-Sentinel) ... more

    A New Measure of Trust: The Foundation for Elevating the Human Experience

    A New Measure of Trust: The Foundation for Elevating the Human Experience

    • 優惠價: 1292

    become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your...... more

    Loyalty Rules: How Today’s Leaders Build Lasting Relationships

    Loyalty Rules: How Today’s Leaders Build Lasting Relationships

    • 優惠價: 720

    In this provocative yet practical book, Fred Reichheld argues that loyalty provides the acid test for leadership in...... more

    Hbr’s 10 Must Reads on Strategic Marketing

    Hbr’s 10 Must Reads on Strategic Marketing

    • 優惠價: 380
    The Ultimate Question

    The Ultimate Question

    • 優惠價: 380

    competitors at the earliest opportunity. Now loyalty expert Fred Reichheld shows how to reverse the equation, turning customers...... more

    The Ultimate Question: Driving Good Profits and True Growth

    The Ultimate Question: Driving Good Profits and True Growth

    • 優惠價: 570
    The Ultimate Question

    The Ultimate Question

    • 優惠價: 1519
    The Ultimate Question: Driving Good Profits and True Growth, Library Edition

    The Ultimate Question: Driving Good Profits and True Growth, Library Edition

    • 優惠價: 1519

    competitors at the earliest opportunity. Now loyalty expert Fred Reichheld shows how to reverse the equation, turning customers...... more

    The Ultimate Question: Driving Good Profits and True Growth

    The Ultimate Question: Driving Good Profits and True Growth

    • 優惠價: 570

    competitors at the earliest opportunity. Now loyalty expert Fred Reichheld shows how to reverse the equation, turning customers...... more

    The Ultimate Question: Driving Good Profits and True Growth

    The Ultimate Question: Driving Good Profits and True Growth

    • 優惠價: 1140
    The Ultimate Question: Driving Good Profits and True Growth

    The Ultimate Question: Driving Good Profits and True Growth

    • 優惠價: 1138
    The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

    The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

    • 優惠價: 836

    customers in five years, half their employees in four, and half their investors in less than one. Fred Reichheld s national...... more

    Loyalty Rules!: How Today’s Leaders Build Lasting Relationship

    Loyalty Rules!: How Today’s Leaders Build Lasting Relationship

    • 優惠價: 1045

    In this provocative yet practical book, Fred Reichheld argues that loyalty provides the acid test for leadership in...... more

    The Quest for Loyalty: Creating Value Through Partnerships

    The Quest for Loyalty: Creating Value Through Partnerships

    • 優惠價: 1138
    The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

    The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

    • 優惠價: 1138
    終極問題:創造好利潤,促進真成長

    終極問題:創造好利潤,促進真成長

    • 優惠價: 192

    這本書向讀者展示了企業如何走上真正的成長之路,這種成長是因為客房願意與該企業有業務往來,同時他們能把這種對企業的好感向他們的朋友和同事表達出來。 這種成長是企業長期可持續增長的唯一方式。並購、具有競爭... more

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