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Defusing the Angry Patron: A How-to-do-It Manual for Librarians
reference setting? Here, renowned library consultant Rhea Rubin deals with these questions and more in Defusing the Angry Patron...... more |
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Demonstrating Results: Using Outcome Measurement in Your Library
Library services and programs that not only meet goals but can also demonstrate these results are mo... more |
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Defusing the Angry Patron: A How-To-Do-It Manual for Librarians and Paraprofessionals
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Humanities Programming: A How-To-Do-It Manual
A guide for the public or academic librarian seeking humanities programming funds from NEH or a stat... more |
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Intergenerational Programming: A How-To-Do-It Manual for Librarians
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