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Out Care the Competition: Fine tuning culture for sustainable success
customer experience experts Emmanuel Richard and Diane Serbin Hopkins highlights four key priorities that when pursued...... more |
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The Gifted Gift Giver: A guide to helping dear ones feel special and surprised.
The Gifted Gift Giver is an easy to read and robust collection of perspectives on why and how we dev... more |
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It’’s Hard to be Easy: The Competitive Advantage of Clearing All Paths for Your Customers
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