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The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
them experiences that they won t forget. Author Shep Hyken has spent twenty-five years studying great companies and the...... more |
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The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalt
There s a reason they call it a convenience store- because it s convenient When you have to pick up ... more |