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MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENC... more
The concept of a "good death" has been hotly debated in medical circles for decades. This volume del... more
The Course of Mexican Music provides students with a cohesive introductory understanding of the scop... more
From the early days of colonial rule in India, the British established a two-tier system of legal ad... more
This is a fictionalized version of an event that changed the world. It asks the question, what if th... more
God of Justice deals with ritual healing in the Central Himalayas of north India, focusing on the cu... more
When a growing pandemic devastates her countrymen, one girl fights great odds to help, only to find ... more
whether the patient is suffering? Should the ability to think and reason be considered as the most i... more
A basic two year course book of 176 pages, it provides a comprehensive coverage of the work necessar... more
Techniques for interview and interrogation have become even more sophisticated and complex in recent... more
This cutting edge and comprehensive book--with contributions from the star faculty of Cornell Univer... more
Michael C. Sturman takes readers on a journey through the evolving service industry. Each chapter focuses on a core principle...... more
The SAGE Encyclopedia of Music and Culture presents key concepts in the study of music in its cultur... more
Preparing students for a career in hospitality management, the second edition reflects the latest ch... more
Famous as he is for his ballet dancers, Degas needs no further introduction, but taken in its entire... more
Psychological Testing and Assessment presents students with a solid grounding in psychometrics and t... more
As an artist, Edgar Degas (1834-1917) defies easy description. Allied with the French impressionists... more
Edgar Degas (1834-1917) was one of the first artists collected by the American industrialist, philan... more
Mixing processes occur in many technological and natural applications, with length and time scales r... more
Easy and delicious quick breads are perfect for adding that special something to an otherwise dull m... more
for others. In Zarzuela, Janet L. Sturman assesses the political as well as the musical significance of this chameleon of...... more
This work reveals discoveries from the Louvre excavations, published in relation to Saint-Porchaire ... more
The Weather and Climate of Australia and New Zealand is written for both students and professionals ... more