If you’re looking at this book, it’s likely that you sense the seismic shifts happening in our socie... more

In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the 21 key habits...... more

compliments, Jaquie Scammell’s approach is simple and more human than simply introducing better processes and procedures - and her...... more

This step-by-step guide takes the reader logically through the process of undertaking a literature r... more

Keine ausführliche Beschreibung für "2007/2008" verfügbar.... more

This book shows how different types of SEN can impact on a child’s learning and what practitioners c... more

Karma, intrigued by his mother’s store’s name " Karma and Koo", sets out on an adventure to find out... more

This book shows how different types of SEN can impact on a child’s learning and what practitioners c... more

Latest research findings can provide an evidence base for health care practice which ultimately impr... more

The Royal School of Needlework teaches hand embroidery to the highest standard, developing technique... more

The book begins by placing clinical guidelines within the context of the broader movement towards ev... more