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Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback
Make customer feedback work for your business. Customers are speaking loud and clear through a miria... more |
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101 Activities for Delivering Knock Your Socks Off Service
The latest addition to the bestselling Knock Your Socks Off Service series, this book provides you w... more |
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Delivering Knock Your Socks Off Service
What is quality customer service, and how do you consistently deliver it for your customers? Discove... more |
