隨著服務業占GDP的比重逐步提高，以及消費者的要求日益高張，加上全球競爭的緊箍咒越來越緊，以客為尊的理念不再只是口號，而是業者務須服膺的心法，這種情勢對於服務業的業者而言尤其真實。本書探討服務管理的各... more

Case study research is a versatile approach that allows for different data sources to be combined, w... more

Case study research is a versatile approach that allows for different data sources to be combined, w... more

Labouring to Learn examines academic mobility pathways among ethnic minority Tamil youths in public ... more

Narrative Pasts retrieves the social history of a Muslim community in Gujarat, a region that has one... more

Machine learning methods are changing the way we design and discover new materials. This book provid... more

In this book, Sharada Balachandran Orihuela examines property ownership and its connections to citizenship, race and...... more

In this book, Sharada Balachandran Orihuela examines property ownership and its connections to citizenship, race and...... more

Software architecture or creating a blueprint design for a particular software application is not a ... more

N/A... more

This book is addressed to graduate students and research workers in theoretical physics who want a t... more

Delay Differential Equations: Recent Advances and New Directions cohesively presents contributions f... more

Case-based reasoning in design is becoming an important approach to computer-support for design as w... more

Several different models have recently been proposed to explain High Temperature Superconductivity. ... more

The book covers the use of nanoparticles in therapeutics, diagnostics, and drug delivery. Topics cov... more

Blockchain for IoT provides the basic concepts of Blockchain technology and its applications to vari... more

A Novel Feature Descriptor: Color Texture Description with Diagonal Local Binary Patterns Using New ... more

The Extraction of Automated Vehicles Traffic Accident Factors and Scenarios using Real-World data.- ... more

This book constitutes the proceedings of the 8th International Conference on Algorithms and Discrete... more

Can there be reliable information that is also relevant to decision making? Information for Efficien... more

"Since 1954 Advances in Cryogenic Engineering has been the archival publication of papers presented ... more

Robotic research and developments in computing technologies including artificial intelligence have l... more

This volume reflects a recent transformation of the concerns of social scientists regarding the lega... more

Young Amby Balan has had enough with the 9 to 5 life at Citibank. She impulsively quits her job and ... more

MRI Brain: Atlas and Text is a highly illustrated collection of magnetic resonance imaging cases, co... more

Quick reference guide to chest X-Ray interpretation. Covers more than 100 lungs and heart disorders,... more

Papers published in this volume cover the physical and mechanical properties of metals and alloys at... more

This book deals with maritime workers, seafarers and merchant shipping in the Indian subcontinent du... more

Covers the physical and mechanical properties of metals & alloys at cryogenic temperatures, insulati... more

An Engineer’s Guide to MATLAB, 3/e, is an authoritative guide to generating readable, compact, and v... more