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Contact : Customer Service in the Hospitality and Tourism Industry
For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book d... more |
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Escape Fire: Designs for the Future of Health Care
Spanning a decade (1992-2002), these speeches echo the theme that our health care system needs funda... more |
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Parenting the Office
Presents common management situations on a case-by-case basis, with solutions that are effective, co... more |
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Selected Poems
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My First Book about Bugs
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