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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the
, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles...... more |
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Driven to Delight: Delivering World-class Customer Experience the Mercedes-benz Way
New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a...... more |
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Leading the Starbucks Way: 5 Principles for Connecting With Your Customers, Your Products, and Your People
coffee into a cultural phenomenon--a result of the company s exemplary leadership practices. Joseph Michelli, author of the...... more |
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Leading the Starbucks Way: 5 Principles for Connecting With Your Customers, Your Products, and Your People: Library Edition
coffee into a cultural phenomenon--a result of the company s exemplary leadership practices. Joseph Michelli, author of the...... more |
