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This book is Volume II of simple but powerful tools for performance improvement. It is written for m... more
This is a book that does what the title says, and is different from most business process mapping in... more
An approach to graphically describe and diagnose any workflow in any organization, that can be appli... more
This collection of fourteen essays explores the musical culture of the German-speaking realm between... more
Kicker the frog is a happy-go-lucky sort of fellow. He loves to spend time with his family and his f... more