本書為 「Apple IT 設備管理」課程之原廠認證教材，讓你了解蘋果電腦及 macOS系統知識。 ◎對 macOS 底層管理技術、故障排除、系統管理等的完整詳細解釋。 ◎專注 macOS ... more

本書為 「Apple IT 設備管理」課程之原廠認證教材，讓你了解蘋果電腦及 macOS系統知識。 ◎對 macOS 底層管理技術、故障排除、系統管理等的完整詳細解釋。 ◎專注 macOS ... more

When employees are on the phone, your organization s reputation is on the line Telephone Skills is a... more

likely that they achieve the results that you and they want. Written by healthcare communication expert Wendy Leebov Ed.D...... more

Providing great customer service in healthcare is an ongoing challenge. This short book is a terrifi... more

Service recovery and hospital complaint-handling are not a favorite subject among healthcare employe... more

Designed for department directors, physician chiefs, product and service line managers, improvement ... more

The Changing Role of Health Care Managers A valuable guide that helps health care managers redefine ... more

Wendy Leebov, EdD Improving patient satisfaction is your practice’s most effective business strategy A quality patient...... more