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    您輸入的關鍵字: Muñoz-seca

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    How to Make Things Happen: A Blueprint for Applying Knowledge, Solving Problems and Designing Systems That Deliver Your Service Strategy

    How to Make Things Happen: A Blueprint for Applying Knowledge, Solving Problems and Designing Systems That Deliver Your Service Strategy

    • 優惠價: 2999
    Problem Driven Management: Achieving Improvement in Operations Through Knowledge Management

    Problem Driven Management: Achieving Improvement in Operations Through Knowledge Management

    • 優惠價: 6599

    Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and...... more

    How to Get Things Right: A Guide to Finding and Fixing Service Delivery Problems

    How to Get Things Right: A Guide to Finding and Fixing Service Delivery Problems

    • 優惠價: 1444

    In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficien... more

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