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From Spiritual Leadership to Customer Reviews
Within the service industry, a company’s influence on the quality of the service provided to externa... more |
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Understanding Concepts and Impacts of Sustainability in Tourism
Sustainability in tourism explores the intricate relationship between tourism and sustainability, hi... more |
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Self-Service Technologies: the Next Frontier in Service Excellence
With tourists’ ever-growing expectations, the tourism industry’s future will depend on managing info... more |
