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The Future of Service is 5D: Why humans serve best in the digital era
If you’re looking at this book, it’s likely that you sense the seismic shifts happening in our socie... more |
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Solzhenitsyn: A Biography
This book, first published in 1984, was the first full biography of Solzhenitsyn. Starting with his ... more |
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Hugh Du Puiset, Bishop of Durham
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Hugh Du Puiset, Bishop of Durham
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Solzhenitsyn: A Biography
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Service Mindset: 6 mindsets to lead a high-performing service team
compliments, Jaquie Scammell’s approach is simple and more human than simply introducing better processes and procedures - and her...... more |
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The World Eater Chronicles: Void
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Interplay of Quantum and Statistical Fluctuations in Critical Quantum Matter
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Interplay of Quantum and Statistical Fluctuations in Critical Quantum Matter
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The World Encompassed: The First European Maritime Empires C.800-1650
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Translation Strategies in Global News: What Sarkozy Said in the Suburbs
This book analyses the translation strategies employed by journalists when reporting foreign news ev... more |
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The First Imperial Age: European Overseas Expansion 1500-1715
modern period, in a survey which brings together a huge range of Geoffrey Scammell’s own and other recent research. After a...... more |
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Donatello’s Golden Boy
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Donatello’s Golden Boy
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The Toxic Schoolhouse
The Toxic Schoolhouse is a collection of articles on chemical hazards endangering students, teachers... more |
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Consumer Democracy: The Marketing of Politics
competitive democracy better and more democratic. Margaret Scammell argues that consumer democracy should not be assumed to be...... more |
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Narcolepsy: Pathophysiology, Diagnosis, and Treatment
The field of narcolepsy has developed enormously within the last 10 years. Indeed the understanding ... more |
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Hugh Du Puiset: A Biography of the Twelfth-Century Bishop of Durham
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Nothing Is Lost: Selected Poems
This is the first comprehensive English-language collection of verse by the most celebrated Slovenia... more |
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Scleroderma: The Proven Therapy That Can Save Your Life
Scleroderma, which affects as many as 400,000 Americans, starts off like skin cancer, but is far mor... more |
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Seafaring, Sailors and Trade, 1450-1750: Studies in British and European Maritime and Imperial History
This second volume of articles by G.V. Scammell offers new insights into the history of British and European shipping...... more |
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Handbook of Information Management
Information Work, which has provided the seminal text on modern information theory, practice, and procedure since 1957. Scammell...... more |
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I in the Sky: Visions of the Information Future
First Published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.... more |
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Bones: A Forensic Detective’s Casebook
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On Message: Communicating the Campaign
To what extent are the techniques of campaigning and media management critical to the outcome of mod... more |
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The New Arthritis Breakthrough
...can be miraculous for rheumatoid arthritis sufferers.- Health & Healing, Tomorrow s Medicine Toda... more |
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Designer Politics: How Elections Are Won
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The First Imperial Age: European Overseas Expansion 1500-1715
modern period, in a survey which brings together a huge range of Geoffrey Scammell’s own and other recent research. After a...... more |
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Service Habits: 21 Habits to Transform Your Service Culture
In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the 21 key habits...... more |
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Service Habits: Small steps to strengthen the relationships with people you serve
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The World Eater Chronicles: Abyss
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The World Encompassed: The First European Maritime Empires C.800-1650
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The Media, Journalism and Democracy
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Vat on Construction, Land and Property
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Creating a Customer Service Mindset
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The Media, Journalism and Democracy
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The Toxic Schoolhouse
The Toxic Schoolhouse is a collection of articles on chemical hazards endangering students, teachers... more |
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The Financial Services Sourcebook
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Psychology for Nursing & Healthcare Professionals: Developing Compassionate Care
Focusing in particular on compassionate care, this practical textbook covers all aspects of psycholo... more |
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Spiritual & Religious Competencies in Clinical Practice: Guidelines for Psychotherapists & Mental Health Professionals
Spirituality lies at the heart of many clients core values, and helps shape their perception of the... more |
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A memoir on the commerce and navigation of the Black Sea and the trade and maritime geography of Turkey and Egypt Volume 1
A memoir on the commerce and navigation of the Black Sea and the trade and maritime geography of Tur... more |
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Consumer Democracy: The Marketing of Politics
competitive democracy better and more democratic. Margaret Scammell argues that consumer democracy should not be assumed to be...... more |
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The International Economy Since 1945
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International Trade and Payments
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The Sage Handbook of Political Communication
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The Luzhin Defense: Library Edition
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Koestler: The Literary and Political Odyssey of a Twentieth-Century Skeptic
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The Gift
The Gift is the phantasmal autobiography of Fyodor Godunov-Cherdynstev, a writer living in the close... more |
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Giantkillers: The Team And The Law That Help Whistle-blowers Recover America’s Stolen Billions
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Nothing Is Lost: Selected Poems
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Giantkillers: The Team and the Law That Help Whistle-Blowers Recover America’s Stolen Billions
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Childhood, Boyhood and Youth
unknown in Russian literature. In Scammell s resplendent translation, Childhood, Boyhood, and Youth remains one of Tolstoy s...... more |
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Fat Cats
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The Financial Services Sourcebook
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The Media, Journalism and Democracy
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The Phenological Fly: A Method for Meeting and Matching the Super Hatches of the West
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Ships, Oceans, and Empire: Studies in European Maritime and Colonial History, 1400-1750
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Cities and Years
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The Gift
Considered by many to be the greatest Russian novel of the twentieth century. - An interweaving of t... more |
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The Luzhin Defense: A Novel
Nabokov’s third novel, The Luzhin Defense, is a chilling story of obsession and madness. As a young ... more |