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A Diamond in the Rough: Over a 100 Specific Tips to Build a Strong Customer Culture
- This is not a book based on science, but a book based on 20 years of experience, gained at small a... more |
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When Digital Becomes Human: The Transformation of Customer Relationships
also on combining a digital-first attitude with a human touch. In When Digital Becomes Human, Steven Van Belleghem explores...... more |
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When Digital Becomes Human: The Transformation of Customer Relationships
. Steven Van Belleghem explores and explains the new digital relationships and offers a strategic guide to combining a business...... more |
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The Conversation Company: Boost Your Business Through Culture, People and Social Media
In an age of readily available feedback on sites like Yelp and Facebook, consumer conversations, or ... more |
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The Offer You Can’’t Refuse: What If Customers Want More Than Excellent Service?
How can you stay relevant for your customers? The answer is a combination of the following three fac... more |
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Customers the Day After Tomorrow: How to attract customers in a world of Al, bots and automation
Steven Van Belleghem uses his research into more than 300 innovative companies, to answer the question of how to be...... more |
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The Conversation Manager: The Power of the Modern Consumer, the End of the Traditional Advertiser
The increasing popularity and importance of social media in the recent years has created a growing g... more |
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The Conversation Manager: The Power of the Modern Consumer - the End of the Traditional Advertiser
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The Conversation Manager
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The Conversation Manager
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