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【餐旅服務業品質管理】(Managing for Quality in the Hospitality Industry)一書是作者John H. King, Jr.與Ronald F. Cichy結合理論與實務所完成的一本...... more
This practical Quality Management text focuses on meeting the expectations of internal customers, ex... more
Cichy has a unique ability to present advanced concepts in a manner that any committed student can understand and implement...... more