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First Published in 2010. Translators and interpreters are frequently found at the centre of attempts... more
知名的旅館集團麗池卡登,曾經詢問顧客,對於麗池有什麼期望。顧客大多數都回答「我們希望它就跟家一樣」。當他們進一步追問,才知道顧客想要的不是自己的家,而是夢寐以求的兒時家園——小時候你在家裏什麼事也不必... more
Leonardo Inghilleri and Micah Solomon’s anticipatory customer service approach was first developed at The Ritz-Carlton as well...... more
Surprisingly, jihadi groups like ISIS do not only attract female supporters coming from Muslim commu... more
雷利Leonardo Inghilleri 現為西培思飯店集團(West Paces Hotel Group)旗下西培思顧問公司(West Paces Consulting)執行副總裁暨首席顧問。英格雷利是業界公認的服務專家,他創辦了麗池卡登領導培訓中心...... more